Patient engagement and education is perhaps one of the most under-utilized resources in the care continuum. Patients who are engaged in their care cost healthcare systems [cost] 8% less than non-engaged patients in their base year, and 21% less in future years.
Interactive treatment plans deliver return on investment in three key ways:
Improving patient satisfaction and outcomes
- Patients look for quality and convenience when they choose a provider organization. They want to be able to interact with their healthcare organization on the same terms as everything else in their lives. Improving outcomes also increases patient satisfaction.
Increasing access to care
- By monitoring what patients are doing outside the clinic and enabling patients to self-manage, you can increase access to care by seeing the right patients, seeing more patients, and improving recall. Making sure patients are prepared for surgery decreases no-shows and increases utilization and access to care.
- Cost reductions are the most dependent on model of care since a readmission or ED visit could be a source of revenue. However, you can look for reducing hard costs of seminars and handouts as well as costs of readmissions, extra visits in capitated models, and of complications. For patients poor outcomes increase costs both out of pocket and in quality of life. Manual labor costs of administering surveys and follow up questionaries can also be avoided with automated systems.
Patient engagement can have a much stronger long-term impact, including reducing:
- Hidden costs of variability in care delivery
- Hidden costs of lack of standardization and manual processes
- Costs of poor patient outcomes that result in worsening patient problems
As well, as an industry have only begun to scratch the surface of the types of clinical and behavioral insights that will be derived from patient-reported data, that will enable more efficient and effective treatment based on predictive models, and stronger patient participation in their own care.
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 Health Affairs, 32, no.2 (2013):207-214 What The Evidence Shows About Patient Activation: Better Health Outcomes And Care Experiences; Fewer Data On Costs
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